Elwaso recognizes the crucial role of effective service delivery in achieving its mandate, objectives and obligations to its customers. To be able to discharge this role effectively and efficiently, the company continues to cleanse itself of corruption, wastefulness, negligence and inefficiency at all levels.

In this regard, we encourage our customers to report complaints of misconduct.

The complaint process is used as a means of filing a complaint concerning the conduct of ELWASCO employees (Misconduct includes sexual harassment and corruption)

It is the Policy of Elwasco to promptly investigate allegations of misconduct or wrongdoing by Elwasco staff members and to take appropriate action as to discipline, policy change, or exonerate. A complaint means that someone is dissatisfied with our performance. If we are doing something wrong, the complaint will help the organization recognize and correct deficiencies in our service to the public.